223 Barnard St, Bendigo VIC 3550

MON-FRI: 8:30am-4:30pm

About Us

At Reliability Australia we’ve built a committed Support Coordination team who thrive on achieving the best possible results for our NDIS participants.

Our Story

Reliability Australia founders Paul and Rebecca Threlfall continue to build on their established values since the launch of their business in 2018. Inclusion, innovation, collaboration, and outcomes continue to drive the Reliability Australia’s team’s success. Paul and Rebecca through these values and their experienced team have built a wonderful culture which is reflective in the team’s approach to quality service delivery.

The past 4 years has allowed the Reliability Australia Support Coordination team to learn and build on their experiences with the NDIS, Disability, Mental Health, Government, NDIS, Mainstream and Community sectors.

The outcome has been the point of difference they offer their valued NDIS participants, a stable long serving team who utilise their experiences and vast network of contacts to provide the best possible outcome for the people they represent.

Our People

Our team is an even split of females and males catering for our NDIS participants preferences and experienced in all aspects of disability service provision. The united team culture combined with our values and ethics we’ve built over 4 years is reflective in the results driven service we provide to our valued participants.

At Reliability Australia we have built a vast network of Disability, Mental Health, Government, NDIS, Mainstream and Community sector contacts. Our team utilise this vast network to ensure we receive the very best advice to achieve our NDIS participants goals.

Mission, Vision & Values

Reliability Australia’s Mission is to establish relationships built on trust and the actions of a team committed to providing a service which empowers people with disabilities to live a better life.

Reliability Australia’s Vision is to collaborate with all industry stakeholders to create greater community and industry awareness of the needs of people living with disability.

At Reliability Australia our results will be driven by our Values.


We aim to create a sense of security in the relationships we build with all customers and stakeholders regardless of their disability, cultural, linguistic, ethnic, or religious backgrounds, sexuality or gender identity.


We believe in having the courage to explore innovative ways to utilise our network of disability sector, business, and community contacts to provide quality service delivery to those we represent.


We will collaborate with as many associated stakeholders as required to establish person centred pathways to achieve the goals of all customers we represent.


All actions, policies and procedures adopted by Reliability Australia are aimed at providing the best possible outcomes for our customers.


Providing support across Victoria

Reliability Australia has Support Coordinators based in Bendigo and Geelong. We service the following locations and their surrounding areas: Echuca, Rochester, Bendigo, Ballarat, Wedderburn, Kyabram, Shepparton, Heathcote, Maryborough, Castlemaine, Kyneton, Woodend, Gisborne, Melton, Werribee, Geelong, and the Western Suburbs (Melbourne).

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